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Sarah was prolific at asking the right questions and most definitely gets you to think inside and outside the box.

Business Project:

After a top level annual engagement survey was conducted, the Managing Director and Human Resource Director wanted to gain better insight into how the team felt about specific measures in more detail, such as;

1) Manager

2) Personal Growth

3) Team Relationships

4) Reward and Recognition

5) Wellbeing

6) The Company

7) Leadership


The results were analysed and Sarah met with key stakeholders to better understand what was required and what the business wanted to gain from the project. The project design was shared with the business and milestones agreed. Several bespoke focus group sessions were conducted across Bristol and Scotland in collaboration with the National Training Manager, in order to gain a better understanding of the results and thoughts, feelings and engagement levels of the people in the business inline with the key measures as well as proposed solutions. From this, research was conducted to identify additional solutions and the findings were presented back to the business. The business then rolled out the quick wins in addition to a phased roll out of the longer-term strategic interventions.


"I began working with Sarah when she was the ICS Group Talent and Engagement Specialist, I always found her incredibly professional and thorough, when you asked for help and support you most definitely got it and well within requested timescales. She is very well organised and well versed in HR, Talent and Engagement procedures. She has excellent communication skills and a proven ability to learn new systems and technology.


When working on a specific engagement project together, she was prolific at asking the right questions to make you come up with the answers and most definitely gets you to think inside and outside the box. She is someone to look up to and admire, who leads by example and is also incredibly approachable. I have no hesitation in recommending Sarah, she would be an asset to any team."

- Deborah Gemmell (Assoc CIPD), National Training Manager at Thornbury Nursing Services.

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